Shipping policy
Thank you for shopping with Alevioo. This Shipping Policy explains how and when your order will be delivered within the United States.
1. ORDER PROCESSING TIME
After you place your order, our fulfilment team begins processing it.
Processing Time:
🕒 1–3 business days
This includes order verification, quality check, and preparing the product for shipment from our supplier in China.
Processing time is separate from shipping time.
2. SHIPPING TIMES (USA ONLY)
We currently ship only within the United States.
🇺🇸 United States Delivery Time
🚚 7–10 business days (average)
Shipping times may vary due to factors such as:
-Carrier delays
-Weather conditions
-Seasonal peak periods
-Customs inspections
-High order volume
3. SHIPPING CONFIRMATION & TRACKING
Once your order ships, you will receive:
-A shipping confirmation email
-A tracking number
Tracking updates may take 1–3 business days to reflect movement.
4. WRONG ADDRESS DISCLAIMER
Please ensure your address is complete and correct before placing an order.
If an incorrect address is provided:
-We cannot modify it once the order is processed
-We are not responsible for delayed or undelivered packages
-No refunds will be issued for orders shipped to the wrong address entered by the customer
5. LOST OR STALLED PACKAGES
If your tracking shows no movement for an extended period:
Contact us at shopalevioo@gmail.com
We will coordinate with our fulfilment partner to investigate.
A replacement or refund may be issued only if approved by our supplier after reviewing the case.
6. CUSTOM FEES & TAXES
Since we ship exclusively within the United States, no international duties or taxes apply.
Any state-level taxes (if applicable) are shown at checkout.
7. SHIPPING FEES
Shipping charges (if any) will be displayed at checkout.
We may run occasional free-shipping promotions.
8. SPLIT SHIPMENTS
In some cases, if your order contains multiple items, they may be shipped separately depending on availability.
You will receive tracking information for each parcel.
9. DELIVERY CONFIRMATION
Once a package is marked “Delivered” by the carrier:
-The order is considered fulfilled
-We are not responsible for theft after delivery
-Lost packages after the carrier marks as delivered are not eligible for refunds
Please check with neighbours, building staff, or your local carrier if you cannot locate your package.
10. CONTACT US
For any shipping questions or issues, please reach out:
We’re here to help!