Contact information
At Alevioo, we believe in transparent and reliable communication. This Contact Information Policy explains how customers can reach us and how we handle inquiries.
1. How to Contact Us
For any questions, support requests, order issues, or refund inquiries, customers can contact us through our official email:
This is our primary and only official support channel.
2. Response Time
We aim to reply to all messages within:
🕒 24–48 business hours
Response times may be longer during weekends, holidays, or peak seasons.
3. What You Should Include in Your Message
To help us resolve your issue faster, please include:
-Your full name
-Your order number (starts with “#”)
-A detailed explanation of your question or issue
-Any photo or video evidence (required for damaged/incorrect item claims)
4. Refund & Damage Claims Contact Process
To request a refund for damaged, missing, or incorrect items, customers must:
1. Email shopalevioo@gmail.com
2. Include clear photo/video evidence
3. Submit the request within 30 days of delivery
Once evidence is reviewed, we notify our fulfillment partner (Zendrop). Refunds are processed only after Zendrop validates the claim.
5. No Phone Support
We currently do not provide phone-based support.
All customer service is handled through email only to ensure fast and accurate handling.
6. Security of Communication
We will never ask for:
-Your bank account details
-Your credit/debit card number
-Your passwords or login information
If anyone claims to represent Alevioo and requests this information, do not share anything and contact us immediately.
7. Contact for Business or Media
For business collaborations or marketing partnerships:
📩 shopalevioo@gmail.com